Are there any shipping and delivery charges for the orders?
Delivery is free of charge for all our customers, all across India.
What are the payment options available?
We accept payments in multiple ways.
Credit Card -All scheduled bank credit cards.
Debit Card- All scheduled bank debit cards.
Net Banking- Every bank which has a net banking facility.
UPI- All major UPI platforms.
Mobile Wallet- Airtel Money | PayZapp | Freecharge |Ola Money | Jio Money | Phone Pe | Paytm | Amazon Pay.
Which credit cards are accepted for domestic and international payments?
You can bank on us! We list each and every scheduled bank credit cards. Simply select your preferred option from the list in our payments page and you're good to go.
Which domestic debit cards are accepted?
All payments are accepted through scheduled bank debit cards.
Which are the accepted Domestic Banks for Payments through Net Banking?
All net banking payments are processed through scheduled banks with adequate facilities.
Is Cash on Delivery available?
No Cash On Delivery is not available.
How can I cancel my order?
You will have to get in touch with us before the invoice is generated. The payment will be refunded in 4 working days.
How can I return my order?
All our products can be returned as per the return policy on our website.
What is the refund policy?
Your money will be immediately refunded on the safe arrival of the parcel you returned to us and you can expect the refund payment within 48 hours from the time we receive your parcel.
What is the exchange policy?
No exchanges as per our current policy.
How can I contact you in case of any queries?
We'd love to hear from you!
Contact our customer care centre at 080-23573676 (Mon to Sat : 9Am – 6PM)
Or you can write to us at ruchi.jindal@whackk.in
What is the warranty and repair policy for the order?
We have a repairable warranty of one year on all products. The product must be delivered by the user to our office in Yehwanthpur, Bengaluru. We will repair in a reasonable time period and send it back at our cost.
How will my order be delivered?
Once the order is shipped you will receive a AWB number via email/SMS. You can track the order on the website using the AWB number.
Where do you deliver in India?
We deliver across the country to over 17000 Plus Pin codes. Since there is a constant addition of pin codes, the exact number might vary from time to time.
What is the delivery timeline of my order?
The general Delivery Timelines is as below,
Within the City - 2-3 Days
Within the Region - 3-4 Days
Metro Cities - 3-5 Days
Rest of India - 4-7 Days
Special Regions - 7-9 Days
Delivery is free of charge for all our customers, all across India.